FIFTH COLUMN
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ICBC scandal remains concealed by Liberals' all-purpose stonewall"Vaughn Palmer, Vancouver Sun
Published: Wednesday, July 30, 2008
VICTORIA -
Dropped by the cabinet meeting Tuesday, seeking answers about the Insurance Corp. of B.C. Ran smack dab into a stonewall erected by cabinet-minister-for-ICBC John van Dongen. Was any compensation paid to anyone who left the employ of ICBC as a result of the scandal at the research centre? "I can't comment on personnel matters," replied van Dongen. "There's a body of law around that." Can't comment for legal reasons. That has become the all-purposes refuge for B.C. Liberals in this, their seventh year in office."
Snipped the rest
vpalmer@direct.ca
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Vaughn Palmer, Vancouver Sun
Published: Saturday, July 26, 2008
FOURTH COLUMN
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Lawsuit threatens to shine some light in the shadows of the ICBC scandalVICTORIA - While the Insurance Corp. of B.C. refuses to say if anyone was fired over the scandal at its research facility, a former vice-president now says he was made a scapegoat in the affair.
Mark Withenshaw has launched a lawsuit, seeking a substantial payout and damages, arising out of his dismissal from ICBC a few weeks after the scandal broke. "The dismissal was in bad faith and was for political reasons, related to an embarrassing scandal that involved employees of the defendant other than the plaintiff," says the writ filed in B.C. Supreme Court this month. The 27-year veteran of the government-owned auto insurance corporation was vice-president of driver services at the time of his ouster.
{Snip}I'd be surprised if Loukidelis says there's an absolute ban on any statement of accountability -- for instance that X number of unnamed people were let go and the corporation paid X dollars in compensation. But in the event the commissioner does take that position, Farnworth raises a second request: "That you consider making recommendations for changes in the legislation that would promote greater accountability and transparency by public sector employers, particularly in circumstances that give the appearance of organized fraud and deception,and undermine the public trust." Strong language, but warranted in a case where privacy concerns are being raised partly to cover political butts.
The Withenshaw writ can be read online at www.cbc.ca/bc, the website for CBC British Columbia, which reported the story last week.
vpalmer@direct.ca
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THIRD COLUMN
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Your role in cleaning up the ICBC mess: Picking up the $2.5-million tab
Vaughn Palmer, Vancouver Sun
Published: Friday, July 25, 2008
VICTORIA - The Insurance Corp. of B.C. has paid out $2.5 million to clean up the fallout from the recent scandal involving its research facility. That's how much ICBC spent compensating people who bought vehicles out of the facility without knowing their true condition as damaged goods. ICBC bought back 83 vehicles outright and paid redress to the owners of another 10 in the costly effort to put the scandal behind it. Compensation was warranted, investigators found, because of a substantive failure to disclose the condition of vehicles rebuilt and resold by the material damage, research and training (MDR&T) facility. Almost half the vehicles -- 42 in all -- should have been classed as "irreparable," meaning they were not in any sense roadworthy. Those instances were of "particular concern because they should never have been repaired and put back on the road," said the investigation report by PricewaterhouseCoopers.
{SNIP}
Of the 93 tainted vehicles cited above,
33 were purchased by ICBC employees, using their preferred access to the auction process run by the research facility. Given the cosy nature of the arrangements at ICBC, you wonder if any of the insiders, unlike members of the unsuspecting public, knew what they were getting into when buying those vehicles. Nevertheless they were deemed to be entitled to compensation, so some of that $2.5 million went to folks who still work for ICBC.
vpalmer@direct.ca********************************************************
SECOND COLUMN
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Policy construed to create a culture of entitlement at ICBC
Vaughn Palmer, Vancouver Sun
Published: Thursday, July 24, 2008
VICTORIA - Throughout the period of the recent scandal at the Insurance Corporation of B.C., the code of conduct for employees said about what you would expect it to say as a public corporation. "It is critical that employees maintain the highest standards of honesty, integrity and impartiality in conducting the corporation's business.
"This requires employees to take special pains to avoid situations where their personal interests could conflict with the interest of the corporation. "Corporate property is to be used for conducting the corporation's business and it is not to be used for other purposes without approval."
Not much room for doubt, as I read it. Nevertheless some ICBC managers managed to construe the policy to create what amounted to a culture of entitlement inside the company. For instance, they decided that the Burnaby-based material damage, research and training facility could be used for after hours repairs on vehicles owned by ICBC employees, their family and friends. The PricewaterhouseCoopers investigation turned up two dozen instances of after-hours repair jobs by employees and "connected parties." In no case, did they pay for the use of the facility. Another permitted departure from the spirit of the guidelines involved insider access to the sale of vehicles that were refurbished at the facility. Those vehicles were supposed to be sold to the highest bidder at public auction. But insiders were given preference, providing they were willing to pay $100 above the highest bid from the public.
{SNIP}
I don't dispute that ICBC had to edit the investigation report to remove all names and identifications. But I don't believe the ICBC brass, or minister in charge John van Dongen, are precluded from responding to some basic no-name questions for starters.
Was anyone fired over this scandal? Were they paid compensation? If so, what was the total payout?
I suspect their reluctance has more to do with shielding ICBC and the government from further embarrassment, than any desire to protect the privacy of individuals.
vpalmer@direct.ca************************************************************************
FIRST COLUMN
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HOW A PORSCHE BOXSTER BECAME A VITAL LINK IN BARING THE ICBC SCANDAL Vaughn Palmer Vancouver Sun - Tuesday, July 22, 2008
VICTORIA - The most revealing episode in the scandal at the Insurance Corp. of B.C. is the case of the 1998 Porsche Boxster. The pricey sports car was damaged in an accident and declared a writeoff by ICBC's claims division. But it gained a second lease on life after being turned over to the corporation's material damage, research and training facility.
The now-infamous in-house "chop shop" went to work on restoring the supposed writeoff. For the outlay of almost $9,000 in parts and a considerable amount of free labour, it was returned to full roadworthiness. The refurbished Porsche was then turned over to a dealer and sold via wholesale auction. The vehicle transfer documents neglected to disclose the extent of the work done on the car, consequently the new owner had no way of knowing his Boxster was previously damaged goods.
{SNIP}
Hmmm . . . now what's that all about?
It likely related to a significant change of policy at ICBC not long after the B.C. Liberals came to power. The repair facility has been around for 20 years, and the main purpose was and is, as the full name suggests, research and training. ICBC employees and industry personnel are trained in best practices for repairing vehicles. The facility also conducts research into vehicle safety, more efficient repair techniques and other matters.
But in 2002-2004, ICBC embarked on a led-from-the-top drive to increase revenues and improve the corporate bottom line. In the case of the repair facility, this meant new performance targets specifically aimed at enhancing revenues from recovery and repair of vehicles. Up to that point, these salvage operations were incidental to the main business of the repair centre. Staff would appropriate a vehicle that had been broadsided in an accident to experiment with new ways to straighten the frame. If the technique proved to be successful, the restored vehicle would be put out for auction. The revenue would be dutifully recorded on the books along with the cost of any parts that went into fixing it.
{SNIP}........................................... To recap, the review arising out of the case of the surreptitiously rebuilt Boxster turned up three elements of what proved to be a full-blown racket involving the repair facility -- misleading paperwork, compromised employees and cooked books. This, mind, was January 2007. It would take a full year and another round of whistleblowing before ICBC would finally shut down the racket.
The reasons for that delay constitute one of the most disgraceful aspects of this scandal, as I will explain in a subsequent column.
vpalmer@direct.ca